Prolytica Ltd — Terms & Conditions of Trade

Last updated: March 2026

These Terms apply to services provided by Prolytica Limited (“Prolytica”, “we”, “our”, “us”). By engaging our services, you agree to these Terms unless otherwise agreed in writing.

1. Services

Prolytica provides technical business analysis, data quality support, reporting preparation, documentation, process review, troubleshooting, light automation, and related advisory services.

Services may be delivered as:

• fixed-scope or fixed-price projects;
• ongoing monthly or retainer-based support;
• hourly consulting where agreed; or
• a defined proposal or Statement of Work.

Website content is indicative only. Actual scope, deliverables, timelines, and pricing will be confirmed in writing.

2. Service Scope

Work may include data cleanup, business rule definition, reporting preparation, process mapping, documentation, root-cause analysis, and technical troubleshooting.

Prolytica does not provide managed IT services, website management, software development, or vendor-certified platform administration unless explicitly agreed.

Where specialist expertise is required, we may recommend a suitable third-party provider.

3. How We Work

Prolytica operates as a small specialist consultancy with limited capacity. We work with a small number of clients to ensure focused delivery and continuity.

We are an independent consulting provider and do not operate as an outsourced IT department or 24/7 support service.

4. Fees and Billing

Fees are defined in proposals, quotes, or written agreements. All rates are exclusive of GST unless stated otherwise.

Time may include analysis, meetings, documentation, communication, and project-related work.

5. Availability

Work is generally performed during standard New Zealand business hours. Urgent or after-hours work is not guaranteed unless agreed in advance.

6. Client Responsibilities

Clients agree to provide accurate information, timely access to systems and data, and reasonable cooperation to enable effective delivery.

7. Confidentiality & Data

Both parties agree to keep confidential information secure and use it only for purposes related to the engagement.

Prolytica complies with the New Zealand Privacy Act 2020. See our Privacy Policy for details.

8. Intellectual Property

Unless agreed otherwise, Prolytica retains ownership of templates, methods, scripts, and tools developed during engagements.

9. Third-Party Systems

We may work with or recommend third-party systems. We are not responsible for performance, reliability, or behaviour of those systems.

10. Liability

Prolytica will exercise reasonable care and skill. However, outcomes depend on data quality, systems, and external factors.

To the extent permitted by law, liability is limited to fees paid for the relevant engagement in the preceding 12 months.

11. Termination

Either party may end an ongoing engagement with reasonable written notice, unless otherwise agreed.

12. Governing Law

These Terms are governed by the laws of New Zealand.

13. Scope of Expertise

Prolytica provides generalist technical and data consulting. We do not represent ourselves as certified specialists in any specific platform unless explicitly stated.